Tesco Customer Service – Service or Sorrow?
When you think of Customer Service, words such as “fast” and “satisfied” might come to mind. Tesco Customer Service promotes itself on its website and in its store as ready and willing to help. This type of propaganda propels you into their store to experience their ‘Terrific’ Tesco Customer Service. A bit like opening a Christmas stocking, the excitement builds as you approach the opening, but different to a bulging Christmas stocking, the initial delight quickly disappears as you start looking into its contents.
Being a steadfast Sainburys supporter with only an occasional past dalliance with Waitrose, I ventured into Tesco, vouchers in hand, expecting to experience the similar superlative service that I had experienced with other supermarkets. After all, how different can one supermarket be to another? Aren’t they all there to supply their money-spouting fans with ultimate goods and service?
Tesco unfortunately seems to go by a different set of values in regards to their attitude towards their customers – adopting a manner similar to the bargain basements where everyone is out for themselves.
Having had no luck finding the first items on my shopping list, I decided to seek out the strengths of Tesco Customer Service in locating my vital necessities (Marmite and After Eights – perhaps not everyone’s idea of essentials but definitely life threatening to me).
A cursive glance around the nearby isles resulted in no flash of Tesco uniform – leading me to a wider scan of the shop to find that elusive sign “Tesco Customer Service”.
I finally located a small, dimly lit corner of the shop in which a miniscule sign saying “Tesco Customer Service” was visible. Avoiding the multitude of children crawling on the floor around me – seemingly abandoned by their owners – I marched as quick as I could to the supposed presence of Tesco Customer Service.
Arriving in the unoccupied corner of Tesco, I decided to show some patience and wait a few minutes for the arrival of a smiling, helpful Tesco Customer Service Representative. Minutes ticked by, during which my patience dissolved into tapping on the plastic desk in front of me. I noticed an old and slightly rusty bell and decided to give it a ring.
The tinny sound echoed down the packed isles and I continued to wait, sure that someone would come rushing to my aid.
Ten minutes later, having devoured a pack of gum, I gave up hope of assistance and went in the direction of the checkout – thinking to accost someone on my way.
Managing to fight my way to the front of the checkout queue (despite being battered by a few handbags on the way) I asked the girl in front of me who was on hand to provide the Tesco Customer Service.
The checkout girl, who could not have been older than 15, looked up at me, munching with open mouth on pink chewing gum, responded in her own language, “Wot yer talkin’ about? Tesco Customer Service? I think there’s some kinda sign in the corner over there”.
Upon which I took my leave of Tesco, forever disillusioned of Tesco Customer Service.